Privacy Policy
Last Updated: September 2023
1. Introduction
Welcome to UrbanTrend Boutique ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, and payment information when you make a purchase or book a consultation.
- Device Information: IP address, browser type, device type, and operating system when you browse our site.
- Usage Data: Pages visited, time spent on pages, and other diagnostic data.
- Cookies: We use cookies to enhance your experience on our website.
3. How We Use Your Information
We use the information we collect for various purposes:
- To process and fulfill your orders
- To communicate with you about products, services, promotions, and events
- To provide customer support and respond to your inquiries
- To improve and optimize our website and services
- To prevent fraudulent transactions and monitor against theft
- To comply with legal obligations
4. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, shipping, marketing)
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete personal data
- Request erasure of your personal data
- Restrict or object to the processing of your personal data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@urbantrendboutique.com.
7. Cookies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
9. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
UrbanTrend Boutique
Shop G12, Harbour City, 17 Canton Road, Tsim Sha Tsui, Kowloon
+852 2789 0123
privacy@urbantrendboutique.com
Terms & Conditions
Last Updated: September 2023
1. Agreement to Terms
By accessing or using UrbanTrend Boutique's website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services.
2. Products and Services
All watches and services are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your device's display of any color will be accurate.
3. Purchases and Payment
We accept various forms of payment including credit cards and digital payment methods. You agree to provide current, complete, and accurate purchase and account information for all purchases.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice at any time.
4. Shipping and Delivery
We ship products to addresses within our service areas. Risk of loss and title for products pass to you upon delivery to the carrier.
Delivery times provided are estimates only and are not guaranteed. We are not liable for any delays in delivery.
5. Returns and Refunds
We accept returns of unworn watches within 14 days of delivery for a full refund or exchange. The watch must be in its original condition with all tags and packaging intact.
Customized or personalized products cannot be returned unless defective. Sale items may have different return policies as specified at the time of purchase.
6. Warranties
All new watches come with manufacturer's warranty. The duration and terms of the warranty vary by brand and are provided with the product documentation.
Our repair services come with a 24-month warranty covering workmanship and parts used.
7. Intellectual Property
The content, features, and functionality of our website, including but not limited to text, graphics, logos, images, and software, are the property of UrbanTrend Boutique and are protected by international copyright, trademark, and other intellectual property laws.
8. User Conduct
You agree not to use the website:
- For any unlawful purpose
- To solicit others to perform or participate in any unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
9. Limitation of Liability
In no event shall UrbanTrend Boutique, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services.
10. Indemnification
You agree to indemnify and hold harmless UrbanTrend Boutique and its affiliates from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third party.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.
13. Contact Information
Questions about the Terms and Conditions should be sent to us at:
UrbanTrend Boutique
Shop G12, Harbour City, 17 Canton Road, Tsim Sha Tsui, Kowloon
+852 2789 0123
legal@urbantrendboutique.com